Deal Buddy — Refund Policy

Our Commercial Model

Under the Partner-With-You program, clients pay a small upfront Initial Fee to activate the engagement, and Deal Buddy earns the majority of its compensation through a performance-based Revenue Share once results are produced. Full commercial terms — including the Initial Fee, Validation Period, Revenue Share structure, and Revenue Share ceiling — are set out in the Partner-With-You Agreement signed between the client and Deal Buddy before any work commences.

Pre-Commitment Free Look Period

Before the Partner-With-You Agreement is executed, every client is given a 7-calendar-day free look period from the date the invoice is issued. During this period, the client is free to review the Agreement in full, consult independent advisors, and withdraw at any time by communicating their decision in writing. If the client withdraws within this window, the Initial Fee will be refunded in full within 14 business days, no questions asked.

We strongly encourage every prospective client to use this period to evaluate the Agreement carefully before signing.

Post-Execution Refunds

Once the Partner-With-You Agreement has been duly executed by both parties, the Initial Fee becomes non-refundable, except in the specific case of a confirmed Validation Failure as defined and governed by Section 4 of the Agreement.

A Validation Failure may only be declared where, during the 90-Active-Day Validation Period, the funnel demonstrably fails to produce commercially viable Qualified Sales Opportunities and the client has fully complied with all of the objective conditions set out in the Agreement, including but not limited to:

• Maintaining the agreed minimum daily ad spend throughout the Validation Period
• Implementing all funnel assets, scripts, and processes provided by Deal Buddy without material deviation
• Conducting sales calls and follow-ups on every Qualified Sales Opportunity delivered
• Maintaining complete and accurate CRM records, call logs, and call recordings
• Not making any Material Offer Change without prior written notice
• Keeping the offer and business representations legally compliant

The full and exclusive list of validation criteria, the burden of proof, and the documentation required to support a refund claim are set out in Section 4 of the Partner-With-You Agreement. The burden of demonstrating compliance rests entirely with the client.

Non-Refundable Scenarios

Refunds will not be issued in any of the following situations, notwithstanding any claim of dissatisfaction:

• Failure or underperformance of the client's sales team, setter, or closer
• The client's failure to conduct sales calls on delivered Qualified Sales Opportunities
• Change of business direction, offer, niche, or target market by the client
• Personal circumstances of the client unrelated to Deal Buddy's performance
• Client's failure to comply with implementation instructions, scripts, or processes
• Platform-side disruptions, advertising policy changes, or ad account bans caused by the client's prior conduct
• Failure to maintain the agreed minimum daily ad spend
• A Material Offer Change implemented without prior written notice to Deal Buddy

Refund Process

Where a Validation Failure is confirmed in writing by Deal Buddy, the Initial Fee will be refunded within 30 business days via the same payment method originally used by the client, unless otherwise agreed in writing. No interest accrues on refunded amounts.

No Guarantee of Results

Deal Buddy does not promise, guarantee, or imply any specific revenue, lead volume, conversion rate, or financial outcome. Results depend on market conditions, the client's offer, and the client's own execution. Please refer to our Full Disclosure for further detail.

Contact

For any questions about this Refund Policy or the refund process, contact us at [email protected].

For all matters not expressly covered above, the Partner-With-You Agreement governs and prevails.